Feedback & Complaints

At Advance Therapy we aim to provide the best possible care to our community and our participants. We are receptive to any forms of feedback and highly value your perspective on our approach to therapy, our clinical therapies and general service.

We take all feedback seriously and are dedicated to use feedback to help rectify concerns as well as improve our service and its delivery in the future. We understand that providing feedback can be difficult and are willing to address the concerns in a manner that is convenient to you.

We respect you may or may not wish to leave your personal information such as name and contact number. If you wish to be contacted to provide a response, we recommend leaving your preferred contact details at the time of your enquiry.

Providing feedback via phone

  • Please do not provide feedback directly to our reception team as they may not be able to identify or address the concerns directly for you

  • Please phone and request the service of either:

    • The clinical / practice manager

    • The clinic Director

Providing feedback via E-MAIL

Providing feedback via Anonymous form

  • Please complete the form below


Providing feedback via Social media / Google

  • We understand that client related feedback can be private and confidential and will not discuss personal issues in a public space / open forum. We recommend contacting our clinics directly prior to using social media or google outlets so we can best address your concerns promptly in a confidential space.


100% Satisfaction Guarantee
If we are unable to provide you with an experience that meets your expectations and you are left unsatisfied with our service, we guarantee a full refund on any privately paid services. If we are able to identify your concerns specifically, we may also provide a complementary review of your care by our senior team, complimentary health service or an amendment to a report or resource free of charge.

Complaints Form

Please fill in the complaints form explaining the issue and we will investigate and get back to you as soon as possible.