Refund Policy

At Advance Therapy, we strive to provide the highest quality care and customer service to our patients. We understand that sometimes circumstances may arise that make it necessary for you to request a refund.

Advance Therapy has introduced a refund policy that allows participants to claim a full refund on their service if:

a) You have pre-paid for a consultation and have appropriately cancelled your appointment in accordance with our Cancellation Policy. 

b) You have paid for a consultation but believe you have not received the therapy service you requested. 

c) You have paid for a consultation although were unsatisfied with the therapy received. 

Advance Therapy will not provide a refund if:

a) You have paid for an assessment or report and have been provided with a copy of the finalised report. 

b) You have paid for a consultation and wish to cancel but have NOT complied with our Terms and Conditions and/or Cancellation Policy. 

c) You have paid for a consultation, but the appointment was cancelled by Advance Therapy due to a failure to comply with our Terms and Conditions of service or Cancellation Policy.

We take our commitment to providing high-quality care and customer service seriously and will do our best to address any concerns or issues that may arise. If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us.

Thank you for choosing Advance Therapy as your allied healthcare provider.